At Green Infinity Resort, we understand that travel plans may change. While we maintain a strict no-refund policy, we offer flexibility for our guests to utilize their advance payment for future bookings.
1. No Refund Policy
- All advance payments are non-refundable under any circumstances.
2. Flexible Rescheduling
- Guests can use their advance payment for any future booking within 6 months from the original booking date.
- The advance amount can be adjusted with 0% deductions for any available dates of their choice.
- Rescheduling is subject to availability and must be requested at least [mention minimum notice period] before the original check-in date.
3. Booking Modifications
- The advance can be utilized for any package or different dates as per guest preference within the 6-month period.
- If the revised booking cost is higher than the initial amount, the guest must pay the difference at check-in.
- If the new booking cost is lower, the remaining amount cannot be refunded or carried forward.
4. No-Show Policy
- If the guest does not arrive on the booking date without prior notice, the advance amount will be forfeited and cannot be used for future bookings.
By confirming a booking at Green Infinity Resort, guests agree to this cancellation and rescheduling policy.